Privacy policy

This Privacy Policy describes how FASHNIQ TRENDZ PRIVATE LIMITED, owner and operator of the brand MOVIDA (“Company”, “we”, “our”, “us”), collects, uses, stores, and protects personal data when you access or use www.themovida.in (“Website”).

This Policy is framed in accordance with:

  • Information Technology Act, 2000
  • IT Rules, 2011
  • Digital Personal Data Protection Act, 2023 (DPDP Act)

By using this Website, you consent to the processing of your personal data as described below.

1. Definitions (DPDP Act Alignment)

  • Personal Data: Any data about an individual who is identifiable by or in relation to such data
  • Data Principal: You, the user/customer
  • Data Fiduciary: FASHNIQ TRENDZ PRIVATE LIMITED
  • Data Processor: Third parties processing data on our behalf (e.g., payment gateways, logistics partners)

2. Personal Data We Collect

a) Information You Provide

  • Name
  • Email address
  • Mobile number
  • Shipping and billing address
  • Account login credentials

b) Transaction & Order Data

  • Products purchased
  • Order history
  • Payment method (prepaid or COD)
  • Transaction status

Important:

We do not store credit card, debit card, UPI, or net banking details.
Payments are processed securely via Razorpay / Shopify Payments or authorised gateways.

c) Automatically Collected Data

  • IP address
  • Browser and device details
  • Website usage and interaction data
  • Cookies and tracking technologies

3. Purpose of Data Processing

Your personal data is processed strictly for lawful purposes, including:

  • Order processing, delivery, and fulfilment
  • Customer support and service communication
  • Returns, refunds, and exchanges
  • COD verification and fraud prevention
  • Marketing communication (only with opt-out option)
  • Website performance and user experience improvement
  • Compliance with legal and regulatory obligations

4. Consent & Lawful Use (DPDP Act)

By providing your personal data and using our Website, you:

  • Provide free, specific, informed, and unambiguous consent
  • Acknowledge that data is processed only for stated purposes

You may withdraw consent at any time, subject to legal or contractual obligations.

5. Cookies & Tracking (Shopify-Compliant)

We use cookies and similar technologies to:

  • Enable essential site functionality
  • Improve performance and analytics
  • Remember preferences

You may manage cookie preferences via browser settings. Disabling cookies may affect certain features.

6. Data Sharing & Disclosure

We may share your data only with trusted third parties such as:

  • Payment gateways (Razorpay, Shopify Payments or authorised gateways)
  • Logistics & COD service providers
  • Technology & analytics partners
  • Government or statutory authorities, if legally required

All partners act as Data Processors and are contractually obligated to protect your data.

We do not sell or rent personal data.

7. Data Security Practices

We implement reasonable security safeguards, including:

  • Secure servers and encrypted communication
  • Access control and internal data restrictions
  • Industry-standard payment security compliance

However, no system is 100% secure, and absolute security cannot be guaranteed.

8. Data Retention

Personal data is retained only:

  • As long as necessary to fulfil stated purposes
  • To comply with legal, tax, or regulatory requirements

Data no longer required is securely deleted or anonymised.

9. Your Rights as a Data Principal (DPDP Act)

You have the right to:

  • Access your personal data
  • Request correction or update
  • Withdraw consent
  • Request erasure of personal data (subject to legal obligations)
  • File a grievance

Requests may be sent to our Grievance Officer (details below).

10. Children’s Data

MOVIDA does not knowingly collect personal data from individuals under 18 years of age. Any such data will be deleted upon discovery.

11. Third-Party Links

Our Website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies independently.

12. Global Privacy Addendum (Future-Ready)

If MOVIDA expands internationally, personal data may be transferred outside India. In such cases:

  • Data transfers will comply with applicable laws
  • Adequate safeguards and contractual protections will be implemented
  • International users will be informed via policy updates

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting on the Website. Continued use constitutes acceptance.

14. Grievance Officer (Statutory Disclosure)

In compliance with the DPDP Act, 2023:

Grievance Officer
Aayush Sharma
FASHNIQ TRENDZ PRIVATE LIMITED
Brand: MOVIDA
Email: esales.movida@outlook.com
Response Time: Within 7 working days